Question 1

Do you offer Cash on Delivery?

Accepted Answer

Yes. Every order is cash on delivery, nationwide, with no COD fee and nothing to pay online. After you order, our concierge calls you to confirm the watch, address and delivery time before we dispatch it.

Question 2

Why do you call me after I order?

Accepted Answer

Every RELKOE order is confirmed by phone before it leaves us. It lets us check the details with you, answer any questions and agree a delivery time. If we cannot reach you, we will try again and send a WhatsApp message.

Question 3

Can I open the parcel before paying?

Accepted Answer

You may inspect the outer seal and packaging in front of the courier. As watches are high-value items, the presentation box is opened once payment is complete; our 7-day exchange covers any issue.

Question 4

How long does delivery take?

Accepted Answer

Karachi, Lahore, Islamabad and Rawalpindi: 1–2 working days. All other cities: 3–5 working days. Express same-day delivery is available in Karachi, Lahore and Islamabad for Rs 3,500 on orders placed before 2 pm PKT.

Question 5

Is delivery insured?

Accepted Answer

Every order is fully insured until it is signed for. We ship with TCS, Leopards and M&P and share a tracking ID as soon as your order is dispatched.

Question 6

What is your exchange policy?

Accepted Answer

You may exchange an unworn watch within 7 days of delivery, with all protective stickers, tags, box and papers intact. Contact us to arrange insured collection.

Questions, answered.