Refund & Return Policy
Last updated: June 2026
We want you to be happy with your purchase. Please read our policy carefully before placing an order.
Returns Accepted — Under These Conditions
We accept returns if:
- The watch arrives damaged or defective
- The wrong item was delivered
- The watch has a manufacturing fault
In these cases, contact us within 48 hours of delivery via WhatsApp (+92 325 7619457) with photos of the item and packaging. We will arrange a replacement or full refund.
Returns Not Accepted
We do not accept returns if:
- You simply changed your mind or no longer want the item
- The watch has been worn, used, or the tags have been removed
- The request is made after 48 hours of delivery
Return Pickup Charges
If a return is approved, we will arrange a courier to pick up the item from your address. A pickup charge of Rs. 250 will be deducted from your refund to cover the return courier cost.
Refund Process
Once we receive and inspect the returned item, your refund will be processed within 3–5 working days via bank transfer or the original payment method.
Exchanges
We do not offer direct exchanges at this time. If you need a different item, please return the original (if eligible) and place a new order.
Contact
For return requests, WhatsApp us at +92 325 7619457 or email info@relkoe.com.
